Package Tracking Guide
Why agent tracking fails and how to get real-time updates. Never panic about 'no updates' again!
The Problem with Agent Tracking
Agent tracking (KakoBuy, USFans, etc.) is notoriously unreliable. It often shows 'invisible' status for days, no updates, or incorrect information. This is because agents rely on limited data sources that don't update in real-time. Your package is usually fine - the tracking is just bad!
Don't panic if tracking shows no updates for 9+ days! This is completely normal. Your package is still moving.
Use RepCartel Tracking
Our tracking tool aggregates data from multiple courier APIs, customs databases, and tracking services worldwide. This gives you the most accurate, real-time information about your package. Just paste your tracking number - we'll find it across all carriers!
Typical Tracking Journey (Poland)
Here's what to expect for packages to Poland: • Arrived at CN warehouse → Left CN → Flight Departed → Arrived Amsterdam/Germany → Customs → German Hub → Poland delivery Total time: 7-14 days for DHL/DPD. The route is China → Amsterdam → Germany → Poland (triangle shipping to avoid direct China customs attention).
What If My Package Gets Inspected?
Even if customs opens your package, you'll almost always receive it! From 60+ shipments, only 2 shirts were ever taken - and with insurance, you get a full refund. Don't stress about seizures unless you're shipping obvious fakes with 'MIKE' instead of 'NIKE'. If you receive a customs letter, just ignore it - with insurance, you're covered.
When to Contact Support
Contact agent support if: no tracking updates for 15+ days, status shows 'returned to sender', stuck in customs 7+ days, or tracking shows delivered but you didn't receive it. Provide your tracking number, screenshots, and be patient - they'll investigate with the courier.
Congratulations!
You've read the entire guide. You're ready to start your rep journey!
Have questions? Need help?
Join our Discord